this post was submitted on 28 Nov 2025
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[–] rivvvver@lemmy.dbzer0.com 2 points 1 day ago* (last edited 1 day ago)

my guess would be that those loyal customers are the least likely to leave, so u can squeeze as much as u like out of them.

new customers u wanna attract more of, so treat them better and they will come to u.

those who leave and come back for the discount are probably not a meaningful enough size for a company to even think about.

Or even worst, the elderly?

id say this is definitely an effect of this behaviour, but i doubt its intentional. a company doesnt care abt anything but profits, so they dont care abt the impact of their actions beyond that