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Corporations have always hated labor because it's always their highest cost. It's why layoffs are the first to be used, and usually the largest way, to cover up bad profits for shareholders. Anything that allows a corporation to cut labor costs, even at the expense of their entire service offering was bound to be adopted as thoroughly as possible, regardless of public sentiment. They keep hoping more data will be the key to get AI to replace the cost of having to pay workers!
Thing is, last I read, humans have not produced enough written works (in all of human history) to make AI good enough to replace labor.
Layoffs used to be less common prior to the itinerant CEO being the main type. Layoffs as a performance for shareholders even when it's known that they hurt the long term stability of the company is 80s/90s.