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[SOLVED] Can't watch videos on Amazon - sound works fine but no video (lemmy.cafe)

submitted 3 months ago* (last edited 3 months ago) by icedlattes@lemmy.cafe to c/linuxmint@programming.dev

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I remember watching films on Amazon Prime used to work just fine but it's been a few months since I watched anything and now, for some reason, it doesn't work anymore.

I hear the sound but there's no video - just black.

I tried Firefox, Opera and Librewolf - same Problem, so I wanted to ask here if the problem could be OS-related.

From the research I've done I found that apparently it could be something to do with hdcp copy protection, but I didn't get any error message in that regard.

Does anyone have an idea how this problem can be fixed?

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[–] mcmodknower@programming.dev 3 points 3 months ago (1 children)

In firefox you might need to enable playing drm protected content in the settings for that.

[–] icedlattes@lemmy.cafe 2 points 3 months ago

I just checked - it was already enabled. Interesting that it doesn't work on Firefox, Opera and Librewolf but does work on Vivaldi.

[–] thanksforallthefish@literature.cafe 2 points 3 months ago (1 children)

Try using Chromium and see if it works, it may not either. I had to install google chrome on my wife's laptop but I can't recall if that was for netflix or amazon prime.

Sorry that's a bit fuzzy, yes prime can work on mint, but it may need google chrome

[–] icedlattes@lemmy.cafe 3 points 3 months ago

I just downloaded Vivaldi and here it works :) thank you!

[–] klu9@piefed.social 1 points 3 months ago (1 children)

I have no problems with Prime in Zen Browser.

[–] icedlattes@lemmy.cafe 2 points 3 months ago

Oh cool, I haven't tried that one yet but will check it out.