Nobody broke the law lol.
I believe they have like a month to comply.
The just asked for a ticket in the app, to make their lifes easier. If OP doesn't want to, they still have to comply though.
Now I remember why I hate working directly with customers.
Everything in automation has the same effect: human work becomes obsolete.
Most of the time is work that nobody likes, like elevator operator or copying books by hand. Sometimes is work that someone likes, like knitting or distributing newspaper by bike.
LLMs and stuff like that is nothing new in that regard. Although today LLMs are not an actual replacement of a professional translator.