this post was submitted on 14 Apr 2025
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Anybody else had this issue.

I have a media server setup with Plex and Jellyfin and now people here prefer Jellyfin but Plex is available on more devices and my users prefer it.

Now I tried watching several movies on iPhone via Plex app and it kept freezing and I had to exit and start again and half the time it wouldn’t remember where I was. I tried to watch the same movies on Jellyfin, again on iPhone and no issue.

Any thoughts? I did watch a movie at my friends on Plex through Firestick with no issue so not sure if it’s iOS or my home network and Plex or something else.

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[–] aislopmukbang@sh.itjust.works 13 points 1 week ago (7 children)

Difficult to say without more detail but it's likely transcoding. You can view how much is cached via tautulli if that's something you have set up.

[–] dependencyinjection@discuss.tchncs.de 2 points 1 week ago (4 children)

It seems it was direct play when I checked Tautulli

[–] CmdrShepard42@lemm.ee 5 points 1 week ago (2 children)

There's probably a codec issue where Plex thinks something can direct play but it can't. I've had similar issues a few times over the years especially with audio codecs like EAC3 for example. Easiest thing to do is to just find a different version of the file and try to avoid that codec for the time being.

[–] dependencyinjection@discuss.tchncs.de 1 points 1 week ago (1 children)

Thanks. I will monitor if it happens with certain codecs and then blacklist them.

[–] alucard@feddit.org 2 points 1 week ago

You can also use Handbrake to encode your files

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