this post was submitted on 14 Jun 2025
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And those ones would presumably be forwarded directly to the human staff. The point of this system is to filter out non-emergency calls.
Exactly how hell is the system going determine non and emergency calls. Didn't know when you call 911 you have to make choices. So is it like calling customer service?
I thought point 911 was I got a human immediately on the phone that can help me.
Read the article.
The AI system will only reroute calls that it can determine are not emergency calls. The default will be to let the calls through to the human staff. It's not going to be some sort of primitive "press 1 if you are currently on fire" menu system.
Damn. I get ice cold emotionless during an emergency, going straight to the point of reciting location and event when calling 911. Now I will have to also remember in the back of my mind to throw in a wavering voice and a couple of shrieks maybe to have my call routed properly. What a future.
The opposite is extremely common too. People get on the phone and instantly go into raw panic mode and yell about 500 words at you before you've even had a chance to read your greeting. After putting down some choice words to control them a bit, you find out they found a bag of weed in their teenager's bag or their neighbour's playing music too loud.
To make it worse, it'll quickly get figured out and people will be calling in "oh my God! he's trying to kill me", get transferred to a person and be like "so, it's 3pm in a Saturday and my neighbors are playing their music too loud!"