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Ongoing problems at Brussels Airport this morning after cyberattack at an external service provider (www.vrt.be)

submitted 5 months ago by iii@mander.xyz to c/Belgium

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Summary:

Brussels Airport is still experiencing disruptions after a cyberattack yesterday targeted an external provider of check‑in systems. Several airlines faced technical issues that forced staff to perform check‑ins manually with pen and paper, causing longer processing times. The airport says its own systems were not affected and that it is working with carriers and the external supplier to limit the impact, but a precise timeline for resolution is not yet available.

As a result of the outage about nine flights were canceled and around fifteen experienced delays of an hour or more; some TUI fly morning departures were diverted to Ostend with passengers bused there. Passengers with planned flights are advised to check flight status before traveling to the airport and to arrive two hours early for Schengen flights or three hours early for non‑Schengen flights. Multiple European airports are affected by the same supplier incident; Brussels Airport continues to monitor the situation and share updates through its channels.

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[–] iii@mander.xyz 2 points 5 months ago

Glad to hear they still had a manual process they could use!