this post was submitted on 13 Jul 2025
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Any ticket system that doesn't even let you copy/paste text snippets in (like, say, a bit of JSON from a log file) without messing up the rendering¹ is terrible.
¹) In two different ways: The rich text editor mangles data one way, but when you submit your comment, Jira mangles it in a different way. You never know what you're going to get.
I used to update my tickets from Emacs org-mode where I kept my working set off knowledge. The org export functions dealt with whatever format Jira expects. Nowadays I'm mostly tracking stuff so my comments are generally never more than a "thanks", 👍 or occasionally a link to the patch series or pull requests.