this post was submitted on 04 Apr 2025
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When AI Is the Editor, Consumer Complaints Are More Likely to Succeed‌. (insights.som.yale.edu)
submitted 5 days ago by Tea@programming.dev to c/technology@lemmy.world
1 comments fedilink hide all child comments
 

An analysis of complaints submitted to the Consumer Financial Protection Bureau reveals that consumers are using tools like ChatGPT to help them articulate their concerns. Those AI-edited grievances have a higher likelihood of receiving relief, according to new research co-authored by Yale SOM’s Jiwoong Shin.

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[–] cyrano@lemmy.dbzer0.com 12 points 5 days ago

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