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Oblivion Remastered troubleshooting (lemmy.blahaj.zone)
submitted 1 week ago* (last edited 5 days ago) by ianhclark510@lemmy.blahaj.zone to c/games@lemmy.world
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bit of a long shot, don't think i'm breaching community rules? but feel free to let me know if there's a better place for this

i'm running a Ryzen 5800X + Radeon 6900 XT ( Adrenalin 25.4.1) + Windows 10 (22H2 19045.5737)

and i'm getting the following error ~3 secs after launch

'The game has crashed Error code: 0xc0000096 '

i've tried restarting: updating Adrenalin, running as admin, running a repair operation on the game install, removed sl.pcl.dll

has anyone else ran into this error and was able to address it?

below is the content from 2 events I could dig up in Event Viewer ` Error 1: Faulting application name: OblivionRemastered-WinGDK-Shipping.exe, version: 5.3.2.0, time stamp: 0x00000000 Faulting module name: OblivionRemastered-WinGDK-Shipping.exe, version: 5.3.2.0, time stamp: 0x00000000 Exception code: 0xc0000096 Fault offset: 0x0000000006511667 Faulting process id: 0x79bc Faulting application start time: 0x01dbb58df3c4968a Faulting application path: C:\Program Files\WindowsApps\BethesdaSoftworks.ProjectAltar_1.0.3.0_x64__3275kfvn8vcwc\OblivionRemastered\Binaries\WinGDK\OblivionRemastered-WinGDK-Shipping.exe Faulting module path: C:\Program Files\WindowsApps\BethesdaSoftworks.ProjectAltar_1.0.3.0_x64__3275kfvn8vcwc\OblivionRemastered\Binaries\WinGDK\OblivionRemastered-WinGDK-Shipping.exe Report Id: 427771ea-7584-4846-9d75-3fe7d178eabf Faulting package full name: BethesdaSoftworks.ProjectAltar_1.0.3.0_x64__3275kfvn8vcwc Faulting package-relative application ID: AppUEGameShipping

Fault bucket 2270348712785277475, type 5 Event Name: MoAppCrash Response: Not available Cab Id: 0

Problem signature: P1: BethesdaSoftworks.ProjectAltar_1.0.3.0_x64__3275kfvn8vcwc P2: praid:AppUEGameShipping P3: 5.3.2.0 P4: 00000000 P5: OblivionRemastered-WinGDK-Shipping.exe P6: 5.3.2.0 P7: 00000000 P8: c0000096 P9: 0000000006511667 P10:

Error 2: Attached files: \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB5ED.tmp.dmp \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB63C.tmp.WERInternalMetadata.xml \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB66C.tmp.xml \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB66A.tmp.csv \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB68A.tmp.txt

These files may be available here: \?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_BethesdaSoftwork_0bee12e71d833c6a9a936aa1d39329bbf9847_aa12295b_95d9956b-1753-43b8-b80a-49fa5560cee4

Analysis symbol: Rechecking for solution: 0 Report Id: 427771ea-7584-4846-9d75-3fe7d178eabf Report Status: 268435456 Hashed bucket: 3b4e7710f2ddf1216f81e6201dd4f223 Cab Guid: 0` picture of error

EDIT:fixed apparently Oblivion Remastered won't run on a secondary drive, moving it to the same drive as my OS fixed it, who'd have guessed

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[–] ianhclark510@lemmy.blahaj.zone 4 points 5 days ago

just an update that I was able to get it to work! thanks for the advice

[–] ManixT@lemmy.world 1 points 6 days ago* (last edited 6 days ago) (2 children)

The game seems to be very sensitive to CPU (and possibly memory) overclocking and was crashing for me the same way until I went back to default settings. Even though everything else had been rock solid, it caused oblivion remaster, stalker 2, and Indiana Jones to crash at launch.

Double check if your bios is doing any automated overclocking or revert any manual overclocking that you're doing.

[–] kieron115@startrek.website 2 points 5 days ago

I can (anecdotally) confirm the overclocking sensitivity. Although it seems to be more that this game just REALLY pushes hardware if you let it which is naturally gonna draw out overclocking instabilities.

[–] ianhclark510@lemmy.blahaj.zone 1 points 5 days ago* (last edited 5 days ago) (1 children)

weird, OG Oblivion from 2007 works great with my current overclocking settings, nice to know we've made such progress in 18 years

it'd be nice if Bethesda put in a warning or documented that fact anywhere

[–] ManixT@lemmy.world 1 points 5 days ago

Yeah, I'm not sure what makes it so sensitive. Did switching back to default clock settings help at all?

[–] josefo@leminal.space 1 points 6 days ago (1 children)

Googling MoAppCrash, one of the things that stands out in you log callstack, leads to multiple people experiencing issues on win 10, even unrelated to an Unreal game. The windows version noted, is the latest one? Can't properly check, I'm on my phone.

Try to Google this: Fault bucket 2270348712785277475, type 5 Event Name: MoAppCrash Response: Not available Cab Id: 0

Maybe including unreal, even oblivion in the search terms.

Without looking at the other files of the report, that's probably your best bet.

[–] ianhclark510@lemmy.blahaj.zone 1 points 5 days ago (1 children)

thanks, never thought about searching the error message

also searching it brings up no useful troubleshooting steps, and every other Unreal game I play works flawlessly on Win 10

[–] josefo@leminal.space 1 points 5 days ago

I think it may be due to the middleware they used to bridge the old code with unreal. This is not an Unreal game per se, they are using unreal for rendering graphics and ui mostly, every other thing is literally the same code as the original, with a bridge. I think the middleware is fucked up in your system, and probably is related to the other issues reported for win 10 on the error I pointed out.

If you are not capable of searching in the log files for specific clues, you can try upload them to chatgpt. It's useful if they are extensive, and the task is like finding a needle in a haystack.

If you don't want to do any forensics, I would suggest a clean OS install. Probably something in your system is interacting poorly with the chimera oblivion is. Without any forensics, you will never know what it is. That or hardware issue.

[–] criticalinvite@lemmy.world 12 points 1 week ago

The exception code you are getting appears to indicate some code is trying to execute something very low level (e.g. direct device access) when it isn't allowed.

This isn't a widespread issue, so it seems reasonable to assume that it is specific to your machine.

My guesses are:

  • Corrupt game files, try deleting the user data for the game. Not sure where that lives.

  • Corrupt install but I think you've addressed that.

  • Corrupt windows, a scan disk check might repair something.

  • Corrupt drivers:

  • Fresh install of GPU drivers, using amd's tool or ddu.

  • Update chipset drivers if there are any.

  • Disable or uninstall anything that controls additional devices. E.g. led or fan controllers like Armoury crate or MSI afterburner.

  • Any other app that injects itself into the process. Game overlay, antivirus. Amd adrenaline does this, as can steam and gamebar.

[–] scrubbles@poptalk.scrubbles.tech 7 points 1 week ago (3 children)

Upvoted, I hope someone can help you here. But also a bit of condescending, it's been solid as a rock for me on linux :D But, seriously hope you figure it out, it's frustrating having a new game not work

[–] ianhclark510@lemmy.blahaj.zone 2 points 1 week ago

man, I hope someday Gamepass makes its way to Linux, fingers crossed!

[–] prole@lemmy.blahaj.zone 1 points 1 week ago

Same. No problems whatsoever.

I love gaming on Linux

[–] Acamon@lemmy.world -5 points 1 week ago (3 children)

It's working on Linux? Was it straightforward to setup? I've given up buying games on steam because of their terrible Linux support, and I'd seen a lot of comments about the steam deck version sucking, so I'd assumed the Linux version wasn't great. But maybe the deck hardware is the issue?

[–] scrubbles@poptalk.scrubbles.tech 3 points 1 week ago

Beyond selecting a proton version it was no more difficult to set up than any windows game. Deck hardware I've heard issues with, but I'm not surprised. The deck is essentially a mid level right from about 8 years ago. The remaster struggles on my 3090. I was finally able to get 60fps after tweaking graphical settings for a while, but none of that was because of Linux.

[–] prole@lemmy.blahaj.zone 1 points 1 week ago* (last edited 1 week ago) (1 children)

Use the Windows version with Proton, it almost always works better.

I've been playing Oblivion on Linux through Proton and have had zero issues. Like most games.

Your data on Linux gaming is woefully outdated.

I imagine the Deck hardware is barely up to snuff.

[–] Acamon@lemmy.world 2 points 6 days ago

I'm not criticising Linux gaming - I know basically nothing about it. Just my own experience over the last year, where I've tried buying and playing a couple of games and had difficulty getting them working, tried different Proton versions etc. But maybe I should be trying the window versions? My question was just innocent curiosity, but looking at my downvoters I've obviously touched a nerve!

[–] _cryptagion@lemmy.dbzer0.com -1 points 1 week ago (1 children)

Was it straightforward? What kind of question is that? You click the install button in Steam to set it up. Then you click play when it’s done.

[–] Acamon@lemmy.world 1 points 6 days ago

I'm not very experienced with Linux gaming, and the last game I tried (xcom) crashed consistently, and reading forums people were suggesting using certain Proton versions and other stuff. I eventually gave up. I also got uncharted:LOT refunded because I couldn't get it working in Linux. So if it's "click install and click play" the great! It is straightfoward.

[–] darkdemize@sh.itjust.works 6 points 1 week ago (4 children)

Out of curiosity, what's your install path for the game? Some games don't cooperate with Program Files or Program Files (x86), so if it's in there, try installing it to a different location and see if the problem persists.

[–] 2xsaiko@discuss.tchncs.de 2 points 6 days ago* (last edited 6 days ago) (1 children)

Pretty much only games that were made pre-permission restrictions on Program Files because they try to write to the install folder. I think that was added around XP/Vista. Anything remotely recent shouldn't have this problem (especially if it's the default install directory).

(The error code 0xc0000096 (Privileged instruction) also doesn't indicate this at all but hey, there's been weirder cases of errors caused by completely unrelated seeming conditions.)

[–] darkdemize@sh.itjust.works 2 points 6 days ago

Could be. I play more older games, so I've run into this a few times.

[–] SatanClaus@lemmy.dbzer0.com 1 points 6 days ago (1 children)

I completely uninstalled steam after moving all of my games to a different drive through steams settings. Then installed steam itself into a c:/games folder and then moved back over the games I wanted on my SSD.

No crashes yet 1 hour played of Oblivion remaster

[–] darkdemize@sh.itjust.works 1 points 6 days ago (1 children)

Hey! Are you the OP? Either way, I hope this helped.

[–] SatanClaus@lemmy.dbzer0.com 2 points 6 days ago

I'm not. But it did! Lol

[–] ianhclark510@lemmy.blahaj.zone 3 points 1 week ago* (last edited 1 week ago) (1 children)

freaking Bethesda, only had 64 bit windows for 2 decades now -_-

i'll reinstall to C:/Program Files, and if i'm still having errors when that finishes in a fortnight i'll update the post

[–] darkdemize@sh.itjust.works 7 points 1 week ago (1 children)

Try installing to somewhere besides those. I personally make a C:/Games folder and install everything in there.

[–] ianhclark510@lemmy.blahaj.zone 2 points 5 days ago

moving the game to another drive helped! thanks!

[–] SatanClaus@lemmy.dbzer0.com 2 points 1 week ago

Hm I'll have to try this. Thank you

[–] SatanClaus@lemmy.dbzer0.com 4 points 1 week ago (1 children)

All unreal engine games seem to crash like crazy for me right now I'll have to swap over to my cachyOS install and see how things go lol

[–] ianhclark510@lemmy.blahaj.zone 2 points 6 days ago

That’s bizarre, because all the other Unreal engine games I play (Satisfactory, Crab Champions) work fine

[–] mic_check_one_two@lemmy.dbzer0.com 3 points 1 week ago (1 children)

Try moving it out of your Program Files folder. Some programs don’t do well in those folders, because writing requires admin rights. It looks like the game is trying to do some sort of operation on a game file, and that operation is failing because it can’t actually access the file. Maybe move it to something like C:\Games instead, which won’t require admin rights to access. You probably shouldn’t be installing games to Program Files anyways.

I suppose the quick and dirty way to test would be to run the game as administrator. If that solves the issue, you know it’s likely something to do with Program Files being write-protected.

[–] ianhclark510@lemmy.blahaj.zone 1 points 6 days ago

yeah, it's so quick and dirty that I already tried to run the game as admin and it didn't work :P thanks

[–] lath@lemmy.world -1 points 1 week ago (1 children)

C:\Program Files\

Lol. Don't install games there. Hell, don't install games on the same drive as Windows.

[–] ianhclark510@lemmy.blahaj.zone 2 points 6 days ago (2 children)

Windows: you installed programs in a folder called program files? Unpossible!

Also look at mister money bags here with multiple drives

[–] AnyOldName3@lemmy.world 2 points 6 days ago (1 children)

As someone else said, installing things outside of Program Files is generally only necessary if they were made for XP or older, and the developers didn't test on Vista or newer or read the bit of the Windows documentation that said not to write to an application's installation directory because it might not work on future versions that was there since the early nineties. Regular Oblivion works fine in Program Files (although it makes it more of a pain to mod) and the Remaster was obviously made post-Vista.

All that said, none of this is relevant because you've got the Windows App version, which uses a completely different system and works in a partial sandbox so doesn't interact with the rest of the computer like a traditional program would.

[–] ianhclark510@lemmy.blahaj.zone 1 points 6 days ago

Well shit, I wish the Elder Scrolls guys would talk to the guys that make Microsoft and figure this out, this is a terrible customer experience

[–] lath@lemmy.world 1 points 6 days ago

Yup. Windows is complicated like that.

And yes, I am rich.. in spirit.