this post was submitted on 18 Aug 2025
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I feel like half the time when I've ordered from a delivery app, the photo of the person delivering does not match who ends up handing over my food. Like, completely different gender or race. Why is this? I assume people are delivering under the account of someone they know, but why?

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[–] dual_sport_dork@lemmy.world 43 points 1 week ago (1 children)

Account sharing. It's very widespread with these types of gig work apps.

Somebody who is able to get cleared sells or rents access to their account, presumably to people who wouldn't be able to pass even the bare minimum vetting these companies perform on their contractors/employees. I.e. they'll share their account with someone who doesn't have a driver's license or insurance, or is not able to work legally in the country for whatever reason. There may or may not be some exploitation factor involved as well. It's the most dinkum, low-rent form of organize crime you can imagine. The account owner takes a cut of the proceeds and the net result is you wind up as some complete rando as your delivery driver.

[–] ThatGuy46475@lemmy.world 8 points 1 week ago (2 children)

Doesn’t gig work pay little enough without renting an account

[–] chocrates@piefed.world 16 points 1 week ago

Some folks are deseparate

[–] Cevilia@lemmy.blahaj.zone 14 points 1 week ago

Little money is going to put food on the table. No money isn't.

[–] Chozo@fedia.io 24 points 1 week ago

From my experience in the industry, these situations are most commonly caused by a driver getting kicked off the app. They're not allowed to sign back up, so they'll buy a stolen identity and use that to register a new account and evade detection from the background checks. Or they may be undocumented and using a stolen ID to work, but this can be harder to determine.

Other times, it could just be that the driver has somebody riding along with them. Which is generally not allowed on most apps, because the friend won't have had a background check submitted, and may now be handling your food.

[–] jewbacca117@lemmy.world 22 points 1 week ago (1 children)

Those apps often ban drivers for arbitrary reasons and it's near impossible to appeal. So many people will buy accounts or use friends/family to make an account.

[–] pleasestopasking@reddthat.com 2 points 1 week ago (3 children)

What kinda of things get them banned arbitrarily?

[–] seralth@lemmy.world 12 points 1 week ago

Because they work a shit job for a shit company and get treated like shit. Getting randomly fired is par for the course.

Something as stupid as a customer who orders nonstop and reports every order as fucked up or missing can get them in trouble and fired.

The entire thing is a scam for everyone involved.

[–] stoly@lemmy.world 3 points 1 week ago

This is like content matching on YouTube or Twitch. It can be wrong but what are you going to do about it?

[–] jewbacca117@lemmy.world 2 points 1 week ago

Bad driving, good driving, too much shit in food, too little shit in food, Tuesday, etc. make something up and I'm sure someone has been banned for it.

[–] tomcatt360@lemmy.zip 12 points 1 week ago

While I would probably be ok getting deliveries from someone who's name or photo doesn't match, there is zero chance I'll get in a car with a driver who doesn't match their name and photo in the rideshare app.

[–] ohshit604@sh.itjust.works 12 points 1 week ago (2 children)

I got curious a wondered why on Uber there were so many people named Fnu, turns out it’s what they default to if the name has unique characters or symbols.

FNU = First Name Unknown

[–] SpaceNoodle@lemmy.world 8 points 1 week ago

I only had a driver listed as "NFN" and it meant that he had no first name. It was a very interesting story but I forgot it all because I was fucking wasted at the time.

[–] cecilkorik@lemmy.ca 5 points 1 week ago

That's fucking amazingly hilarious(ly bad) but mostly just hilarious. The systemic enshittification of the entire concept of service jobs is basically complete at this point. As an anonymous, replaceable delivery drone nobody cares about your name not even the company employing you just, like, leave it empty it'll use the default name or some shit and get to work, deliveries are waiting.

[–] givesomefucks@lemmy.world 11 points 1 week ago

It's kind of a shitty job, so lots of people sign up, do it a very short time, and quit

Sometimes they sell the account, sometimes it gets hacked.

But it's a way for people who shouldn't be able to deliver for whatever reason, are able to deliver.

[–] DeathByBigSad@sh.itjust.works 7 points 1 week ago* (last edited 1 week ago) (1 children)

-People who have a record in the legal system (i.e. convicted of a criminal charge) and can't pass background checks

-People who may not have work authorization in the country

-Account under real name was banned (some might be legitimate bans, some might be unjustified bans)

What I really don't get is people delivering with someone else (also an adult) in the vehicle, like that seems like their SO, so why don't they just do their own separate gig so they get double income?

[–] deafboy@lemmy.world 5 points 1 week ago

What I really don’t get is people delivering with someone else (also an adult) in the vehicle

If you could spend the boring part of your job chatting with friends, would you decline?

[–] tiredofsametab@fedia.io 7 points 1 week ago

In Japan, they busted a bunch of people working illegally using someone else's accounts for various delivery apps (including the people setting up those accounts for people to use).

[–] Crozekiel@lemmy.zip 5 points 1 week ago

Weirder to me is how many of them seem to work as a team or group... I saw one get into the back seat of the car when they left the other day... How many people you got crammed in that SUV making one below-minimum-wage paycheck??

[–] Death_Equity@lemmy.world 5 points 1 week ago

Some of it is that you have to be a legal citizen or have a TIN, so people will use someone's account to deliver under if they don't have those.

[–] stoly@lemmy.world 4 points 1 week ago

Because someone with the proper papers is signing up but their family member is doing the actual work. It's basically working the system. People actually get jobs this way too.

[–] Rhynoplaz@lemmy.world 4 points 1 week ago

I once had a driver that sent their kids up to the door to deliver.

[–] Electricd@lemmybefree.net 3 points 1 week ago

In France, a lot of workers are (illegal) immigrants who aren’t legally allowed to work in the country. They rent the account and only get a fraction of what the account earns

It is unethical but cracking down on it means some people wiling to work can’t, and so even if they are illegal immigrants, they’re not necessarily bad as they’re clearly willing to work

[–] remon@ani.social 2 points 1 week ago* (last edited 1 week ago) (1 children)

I've never seen any personal details about the driver at all. Why would you even need it? Sometimes you get a map with their current location and that's it.

[–] stoly@lemmy.world 2 points 1 week ago (1 children)

They are referring to the fact that the app might show a photo and the person showing up is not the same as in the photo of the driver.

[–] remon@ani.social 1 points 1 week ago (1 children)

I know. I've just never seen an app that had a photo of the driver to begin with.

[–] stoly@lemmy.world 2 points 1 week ago

For delivery, I don't know that I have seen it. Perhaps for Uber/Lyft, though.