EGS strongarms their position by dumping money in more immediate strategies. Steam is one of the earlier to stick around, they're discreet and they have well-integrated social features. Other big players some years ago I'd say that must think DRM free = piracy, but nowadays it seems more like a case of "you will own nothing and be happy".
Meanwhile, GOG has the tendency to be stretched thin monetarily, its launcher sucks, they do some big blunder every few months (including a potential geopolitical one with Devotion), their social features are the best they've ever been (reads "miserable", instead of "abysmal"), and only in recent years the worries about ownership and privacy seem to be becoming mainstream. Also GOG's previous CEO seemed to only appear publicly to do damage control with crocodile tears, and their communications and support depts. felt as empty as the Linux maintenance dept.
However, in this past year, they've been doing quite a lot changes hopefully for the better, and that due to culminating with Michał buying the company off CD Projekt, I feel like those were demands of the purchase process that must've been in the works at least since the changes began.
So aside from the recent AI blunder (old habits die hard, eh?), I'm curious to see if the changes for the better will keep building up.

