hactar42

The major problem—one of the major problems, for there are several—one of the many major problems with governing people is that of whom you get to do it; or rather of who manages to get people to let them do it to them.
To summarize: it is a well-known fact that those people who must want to rule people are, ipso facto, those least suited to do it.
To summarize the summary: anyone who is capable of getting themselves made President should on no account be allowed to do the job.

Douglas Adams, The Restaurant at the End of the Universe

The term has been around meaning a fool or idiot. Also the fish. The Beastie Boys were the first to use it to refer to the haircut.

The term mullet was coined by the Beastie Boys in 1994

I could understand that if they were an overseas company, but they are from the US. That had to be one of the most incompetent customers service reps ever.

Don't forget the situations where you find a good blog post or article that you can actually follow along until halfway through you get an error that the documentation doesn't address. So you do some research and find out that they updated the commands for one of the dependency apps, so you try to piece together the updated documents with the original post, until something else breaks and you just end up giving up out of frustration.

Reminds me of a guy I knew who kept getting letters for a $10 parking fine he got while at university. He waited until they spent more in postage than the fine before paying it.