When I was a manufacturing engineer back in 2016 I ended up on a conference call between maintenance, myself, and the manufacturing engineer that programmed the equipment 2 timezones over. I walked maintenance through the physical set up while on my couch at home, but couldnt find the position reset button in the program on my laptop for a servo drive so I called up the guy who programmed the machine to ask if he could remote in and click the button, also from home.
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