There was a fire alarm (not drill) in the department store I worked at 10 years ago. The managers didn't know what was going on and were running around like headless chickens.

It was up to us lowly minimum wagers to evacuate the customers. One woman said, "But I want to buy this jumper." I had to tell her there's a fire alarm and she needs to evacuate.

"But how will I buy this jumper?"

I'm like, just leave it there, you can buy it when we're allowed back in.

One other colleague had a customer who refused to leave the restaurant because she wanted to finish her fish and chips.

And one colleague took advantage of the situation to pocket a bunch of money from the till.