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Barclays cutting 5,000 jobs as it increases reliance on AI (www.bbc.co.uk)
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Barclays is cutting its staff by around 5,000 as it introduces more artificial intelligence (AI) into its work processes.

The banking group said 1,000 posts had already been closed and it expects a further reduction of 4,000 to be complete by the end of this year.

The cuts amount to 5% of its global workforce with most of them among operational and functional roles.

Barclays said the changes were the result of an ongoing modernisation plan, with the use of AI being the "icing on the cake" of its strategy.

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[–] 5 points 1 day ago (2 children)

"Modernisation" lol - human beings are soooo last century.

I'm with Nationwide and overall happy. But I recently discovered there are no humans available on the phone after office hours, just a robot that puts you on hold because "all our advisers are busy right now". Busy at home, cooking their dinners! I ended up in tears when I found the small print on the website, after holding for half an hour. I complained and they gave me £50.

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  • [–] [S] 6 points 1 day ago (1 child)

    That's ridiculous. No issue with their advisers not working at times, it's good their employees are (hopefully) treated well. But they should at least be honest with you.

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