Yep.

Discord is a black hole where information goes to die.

Its not indexable, its not searchable, If you are having a problem you will never find it via conventional means.

and the second the discord shuts down, all the information is gone forever.

Discord is not a tech support platform. it is not a information storage platform.

it is a communication platform.

and far, far to many organizations use it for tech support and information storage. To the detriment of everyone... even themselves.

Because people don't want to have to join special services just to find out why their piece of software doesnt work.

Oh thank the gods. I was worried I didn't grasp some basic modern internet concept, because I couldn't understand why people misuse Discord as a forum. Thanks to this thread i feel vindicated.

why anyone would use it as a forum

That's what I also would like to know. It's such a bad platform for it.

It’s because they are blocking off their communities through paywalls or a means to feed them advertising. Everyone is an idiot for using discord for support. Imagine being a company and thinking answering the same stupid questions 100x a day instead of having a damn FAQ on a website is efficient and makes sense. Lost their damned minds. I’ll die on the hill that discord is stupid to use for anything but gaming and casual conversations and the people funneling their fan base or userbase to discord are assholes.

You need to think of why people would choose to use it for creating a forum. It's comically easy to set up. Making a server (their terminology, blame Discord, not me) just takes a couple of clicks.