Do you have a source on this? Texas Gas Service is absolutely doing this, but Austin Energy's residential rates are really good compared to other utilities in the state, and really haven't ticked up much in recent years outside the $5 base rate increase in '23.
As far as uptime, outside the statewide winter storm outage in '21 and the ice storm in '23 that shredded power lines, I don't think I've experienced an outage in 10 years