In a way I think that expectation should be normal. What really shouldn't be normal is for everything to be an app, and not a website.

Windows Phone almost got this right - trying to focus more on HTML5 Manifest features and better browser/pinning integration, so that a company like Lyft can offer its full feature set through a website that works on all phones. Then, we could rely on the fact that we only need install a few apps that we trust.