Chatbots are crap. I had to talk to one with my ISP when I had issues. Within one minute I had to request it to connect me to a real person. The problem I was having was not a standard issue, so of course the bot did not understand at all... And I don't need a bot to give me all the standard solutions, I've already tried all of that before I even contact customer support.

The "don't actually care about your customers" is key because AI is terrible at doing that. And most of the things rich people as salivating for.

It's good at quickly generating output that has better odds than random chance of being right. And that's a niche, but sometimes useful tool. If the cost of failure is high, like a pissed off customer, it's not a good tool. If the cost is low or failure still has value (such as when an expert is using it to help write code, and the code is wrong but can be fixed with less effort than writing it wholesale).

There aren't enough people in executive positions that understand AI well enough to put to good use. They are going to become disillusioned, but not better informed.