this post was submitted on 27 Nov 2025
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I'm lucky that the people in my life do try some basics before asking me and tell me what they tried. Sometimes things just seem to start working when I arrive, so I just play along with it and say the printer was intimidated into working by my mere presence.
Oh, you have that aura too? I like it in that it helps me avoid spending time on fixes, but it's annoying too because deep in my mind I wonder what really went wrong.
Same. What do you mean your device was suddenly incapable of performing one of its most basic functions for an hour and it magically got better just before you handed it to me? I don't have panacea NFC tags embedded in my skin.
Right. 😉
you're sure about that?
The printers are playing the long game.
I've had users who had equipment that worked when I came in to help them with the problem. I think what actually happens is that the user, possibly unconsciously, realizes that they have to pay attention to the UI, because I will, and does the action to make the equipment work the way it's supposed to work.
The panic my coworkers get in their eyes when they pull me from a task just to show me something that suddenly works for them is always funny.
“This was totally not working for 10 minutes straight.”
If not, you raise them to do that.