831
Best Buy 'repairs' customer's gaming laptop by simply removing half the RAM— claims unit in question only accepts 32 GB of RAM despite listing a 64GB configuration (www.tomshardware.com)
submitted 1 month ago* (last edited 1 month ago) by to c/technology@lemmy.world
148 comments fedilink hide all child comments
 

Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB

A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.

The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop "only accepts 32GB RAM maximum."

The removed RAM was sent back to the customer with the laptop.

Original Source: https://www.reddit.com/r/mildlyinfuriating/comments/1vpew29/best_buy_sold_me_a_64_gb_ram_laptop_and_it_worked/

Laptop specs(it supports 64 GB): https://psref.lenovo.com/product/legion_5_16irx9?tab=spec

you are viewing a single comment's thread
view the rest of the comments
[–] 9 points 1 month ago

Back in 2014 or so, I had an issue with my windows laptop, not quite sure what the issue was, but their solution was to replace the HDD with a lower RPM one with that stupid "energy saving mode" that would aggressively halt the drive occasionally. Pissed me off, my files took over 3x longer to open. Could never recommend the Geeksquad after that.

  • permalink
  • fedilink
  • source
    •