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Best Buy 'repairs' customer's gaming laptop by simply removing half the RAM— claims unit in question only accepts 32 GB of RAM despite listing a 64GB configuration (www.tomshardware.com)
submitted 2 months ago* (last edited 2 months ago) by to c/technology@lemmy.world
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Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB

A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.

The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop "only accepts 32GB RAM maximum."

The removed RAM was sent back to the customer with the laptop.

Original Source: https://www.reddit.com/r/mildlyinfuriating/comments/1vpew29/best_buy_sold_me_a_64_gb_ram_laptop_and_it_worked/

Laptop specs(it supports 64 GB): https://psref.lenovo.com/product/legion_5_16irx9?tab=spec

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[–] 12 points 2 months ago (4 children)

Geek Squad and the "Genius" Bar are the same: really fucking stupid dorks.

Not even nerds, just dorks.

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  • [–] 9 points 2 months ago* (last edited 2 months ago)

    Play minimum wage games, win minimum wage prizes.

    If you want people who can actually fix things, why not either 1) pay a higher wage to attract talent or 2) pay a high wage so people can spend time to improve their skills?

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