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submitted 2 months ago* (last edited 2 months ago) by themachinestops@lemmy.dbzer0.com to c/technology@lemmy.world

Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB

A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.

The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop "only accepts 32GB RAM maximum."

The removed RAM was sent back to the customer with the laptop.

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[–] BlaestEgnen@feddit.dk 1 point 2 months ago

Unless Best Buy is owned by Lenovo it doesn't matter, assuming it was a warranty case. It's the producer that covers

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