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Best Buy 'repairs' customer's gaming laptop by simply removing half the RAM— claims unit in question only accepts 32 GB of RAM despite listing a 64GB configuration (www.tomshardware.com)
submitted 2 months ago* (last edited 2 months ago) by to c/technology@lemmy.world
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Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB

A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.

The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop "only accepts 32GB RAM maximum."

The removed RAM was sent back to the customer with the laptop.

Original Source: https://www.reddit.com/r/mildlyinfuriating/comments/1vpew29/best_buy_sold_me_a_64_gb_ram_laptop_and_it_worked/

Laptop specs(it supports 64 GB): https://psref.lenovo.com/product/legion_5_16irx9?tab=spec

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[–] 2 points 2 months ago (1 child)

Circuit City and Radio Shack… their customer support was probably part of their downfall.

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  • [–] 0 points 2 months ago*

    Nahhh they just tanked it. They knew they were going out of business and within the last two years of them being around they stopped giving an absolute fuck. The people who cared what they did and had a passion for electronics were the most helpful individuals and were better than best buy. Best Buy was just really good for its TV and surround sound deals but then again Circuit City, Sears and Kmart competed with TV's.

    Idk man, best buy is a husk of a once-was electronics mega store and it's sad to have seen it. I saw the isolated rooms with low lights playing star wars on the newest TV technologies of the time in 2000 and then saw it die some 12 years later.

    Either way, circuit city was more accessible of a store and it's layout was better. Best buy is now like Walmart and home depot, a reseller.

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