I once was doing some it support trainee work on some education facility. Their old it manager retired while i was there and whole it support thing was outsourced to some external company. They probably knew their shit well enough but still i had to explain some things about office 365 to them (i hadnt even used 365 properly before that ) and i felt that i knew some things better than them. Yet they were the ones getting paid.

They were probably better qualified to do the job in general, but still in my opinion some random trainee shouldnt know more about anything than PAID professional who is supposed to take care of everything. Though I also head from them that they are quite well worked and have to work on MANY sites and basically are not allowed to make mistakes, so maybe there was that too. Seemed really stressful to work for that company.