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[–] Obituarykidney@lemmy.world 4 points 3 days ago (3 children)

Idk, I don't use it for work but in the limited interactions I've had with ai it's required arguing with to get it to actually give me correct results. Most of my experiences with it are when it's shoved into places it doesn't belong. Customer support, search engines, contact forms etc

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[–] pomp@lemmy.world 0 points 3 days ago* (last edited 3 days ago) (2 children)

Fair enough. I just see that as part of the process. If we didn't have to guide them, they'd have our jobs already

Edit: not sure why the replies are focusing on customer service chatbots which are agreed to be shit but also not what is being discussed

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[–] Obituarykidney@lemmy.world 6 points 3 days ago

Yeah but that sucks. I don't want to have to argue with a bot too get some customer service. It's already taken their jobs and it's not ready or fit for purpose. Which is why it's ridiculous.

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[–] zalgotext@sh.itjust.works 4 points 3 days ago

They do have our jobs - I can't remember the last time I've called a customer service number and didn't get an AI voice bot as the T1 support. I also can't remember a time where the AI voice bot was sufficient at T1 support, I've always had to ask for a human anyways. But they've taken those T1 support jobs, even though they're ludicrously bad at them still.

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