Bambu is a double edged sword.
On one hand, their printers are really plug and play. Or, their most recent printers are plug, plug and play (talking about the "security key" they added to the X2/H2 series because of laser). You plug it in, and it works. And it works well. Fast, indeed Apple-style handholding, and generally very few issues when it comes to the higher end models.
The downside is, they're a Chinese company, with the usual Chinese business mindset: anything they take from others is fair game (copyright be damned), anything they do must be super secretive (to the point of breaking A/GPL licensing). They're also not too keen on admitting mistakes.
If you're in the EU or Europe in general, consumer protection laws will protect you from their shittery, most of the time. Otherwise you're SOL.
There's also the moral side of things. Bambu did rip off multiple companies, and recently lost lawsuits against Stratasys (honestly, this lawsuit was 💩 against 💩). They also went after open source devs with fraudulent DMCA takedown requests and C&D's, and have been pretty much Apple level anti-consumer-freedom.
But then again their printers are probably the most beginner-friendly, and the cheapest when it comes to multi-material handling. I mean the H2C, a 330x320x300 volume printer with 7 toolheads is £1900, whereas the closest to this (without AMS, without smart track switching for filaments, etc.) from other manufacturers will set you back 50-70% more (Prusa XL+ with 5 toolheads and no enclosure is £3600, for comparison).
But that's about it, if you want to go off the beaten path, do funky things and hope for open source integration... That won't happen with Bambu that easily. I've made my own changes to e.g. Bambuddy and OrcaSlicer to host the entire print stack "in the cloud" (on my own homelab I have remote access to, so I don't need a computer for full slicer support), but it's a hacky solution that's prone to break any time. Their entire stack is closed source (Bambu Srudio is FOSS because the base, Prusa Slicer and Slic3r, are GPL licensed, but their network plugin that allows direct comms to the printer, isn't), and you're at their mercy for firmware updates, features, bugfixes and whatnot. The X1 series had some custom firmware progress but it's mostly stalled nowadays.
My other main issue with going non-Bambu is that there aren't other companies really that are better AND aren't overpriced AF. Prusa constantly prices their machines 30-50% higher than their real market value, aiming at semi-professionals/businesses instead of consumers (plus they've been going non-FOSS for a while now). Creality, Elegoo, and all the other Chinese brands will have the same issues as Bambu - often even worse because they don't have the capacity for fully custom software thus end up violating GPL even more - so if your main qualm with Bambu is their non-openness, these are out the window too.
Anycubic might be the best choice, but they had their fair share of hardware troubles too - on the other hand, installing open software on their hardware is generally quite straightforward (at least compared to other brands).
And beyond these, you only have the big industrial players that focus on B2B sales and products... which isn't the best choice for home printers.
Ultimately you have the fully open printer options, like Voron. They aren't ready-made, at best you get all the parts in a kit and have to assemble it yourself, at worst you need to buy the individual parts yourself and have the printed parts printed by someone else. Much more work, but you're getting the most flexible printer out of it. If you check some of the hardcore 3D printing demos on Instagram/TikTok, you'll find that most use a Voron base with some heavy modifications to achieve some super funky results. I've seen some of these plastic-punks print things in 6-10 minutes that would take 2-3 hours on a Bambu printer! Plus if you want exotic material support (PEEK for example), you'd need a custom build anyway as Bambu's hotends/chambers only go to a certain temperature.