It sounds like you’re new to consumer products. I have issues with my clothes washer, my dishwasher, my car, and many more expensive and supposedly durable goods that are supposed to Just Work but don’t. And the manufacturer never comes back with an upgrade kit.

Ubiquiti is a great example of a company that sells supposedly prosumer gear with the possibility of firmware updates but actually delivers half-baked garbage and leaves people in the lurch, ignoring longstanding bugs and missing features for years. But their fanboys abound and they continue to sell lots of equipment. It boggles the mind.

I remain thrilled that Prusa is committed to continuous improvement.