you can’t make your own character
tbh I don't rate this high on my list of criticisms. A lot of great RPGs have you embody a specific character. The Witcher is very specific about who Geralt is, and even Mass Effect starts from a fairly defined background.
play as you like
This is definitely more concerning. If you don't have the freedom to evolve the character (narratively, not just mechanically) and to choose how you go about solving the problems to some degree, that's very disappointing for a game that is ostensibly an RPG and is definitely based on a very narrative-focused (TT)RPG.