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Bose is open-sourcing its old smart speakers instead of bricking them (www.theverge.com)
submitted 9 months ago by to c/right2repair@discuss.tchncs.de
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[–] 36 points 9 months ago* (7 children)

See this shit right here would incline me to look at Bose next time I need a new speaker.

This is how you build a brand people want to buy.

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  • [–] 9 points 9 months ago (5 children)

    Every Bose product with Bluetooth I've ever bought was bricked with software updates. Really liked their stuff for a while there because it was great while it worked. I won't be trusting them again.

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  • [–] 2 points 9 months ago (2 children)

    I have a good amount of respect for how they treat their customers though. Have you tried reaching out to them? It's been a few years since I've interacted, but I even traded in my very old wired earphones that I had obviously damaged, for like a 50% discount on a new pair. They have always had like a trade-in esque program, but these were so old they weren't even on the site as an option for a trade in. Talked to a rep, and they just said fuck it, mail it in, and we'll honor i

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  • [–] 1 point 9 months ago (1 child)

    They're also reasonably repairable which is nice. My QC35s have had 2 ear pad replacements and a headband replacement in the last 5-6 years. The battery seems to be a bigger job, but I'll cross that bridge when I come to it.

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  • [–] 1 point 9 months ago

    Look at my other comment down there. Bose is a little pricy, but they do (or did as little as just a few years back) have a great reputation (at least I think)

    They do shit to retain customers that 99.99% of other companies would never consider, even if it costs them money short term. They will almost always have my business, but some of their wireless stuff has been a pain in the ass to me and other people apparently. Mainly trying to get like a few different model wireless speakers to work as like one speaker group in my case.

    Solid quality speakers, and goo business practices (as good as a for profit business can be)

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