Any business who uses AI in that manner will fail like all of the dot com companies who went all-in on the Internet when it first achieved a bit of popularity.

AI is, at best, a tool that professionals may be able to use in some situations. Any company dumb enough to believe the hype generated by the chatbot companies is probably making other, similarly dumb, decisions in other areas.

Things like giving way too much access to a worker, not having a tested disaster recovery plan, and not having anyone who understands the technologies that their business depends on.

This company was heading towards disaster due to poor decision making, it just happened to be AI related but it could have also been an undetected cyberattack, 0-day exploits pushed to the client app, destructive ex-employee, etc.

This is a cautionary tale about bad management