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Best Buy 'repairs' customer's gaming laptop by simply removing half the RAM— claims unit in question only accepts 32 GB of RAM despite listing a 64GB configuration (www.tomshardware.com)
submitted 2 months ago* (last edited 2 months ago) by to c/technology@lemmy.world
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Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB

A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.

The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop "only accepts 32GB RAM maximum."

The removed RAM was sent back to the customer with the laptop.

Original Source: https://www.reddit.com/r/mildlyinfuriating/comments/1vpew29/best_buy_sold_me_a_64_gb_ram_laptop_and_it_worked/

Laptop specs(it supports 64 GB): https://psref.lenovo.com/product/legion_5_16irx9?tab=spec

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[–] -3 points 2 months ago (4 children)

I bet if you find a local hardware store they'll be a lot more knowledgeable and 100% stays local.

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  • [–] 6 points 2 months ago (3 children)

    Almost all of Ace's locations are independently owned. If there were an unaffiliated store anywhere in my vicinity, I'd certainly go there, but this neighborhood business literally two blocks from my home is hard to beat.

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  • [–] -2 points 2 months ago (2 children)

    They're franchises. The lion's share of income goes to the HQ, like any franchise.

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