831
Best Buy 'repairs' customer's gaming laptop by simply removing half the RAM— claims unit in question only accepts 32 GB of RAM despite listing a 64GB configuration (www.tomshardware.com)
submitted 2 months ago* (last edited 2 months ago) by to c/technology@lemmy.world
148 comments fedilink hide all child comments
 

Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB

A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.

The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop "only accepts 32GB RAM maximum."

The removed RAM was sent back to the customer with the laptop.

Original Source: https://www.reddit.com/r/mildlyinfuriating/comments/1vpew29/best_buy_sold_me_a_64_gb_ram_laptop_and_it_worked/

Laptop specs(it supports 64 GB): https://psref.lenovo.com/product/legion_5_16irx9?tab=spec

you are viewing a single comment's thread
view the rest of the comments
[–] 7 points 2 months ago (1 child)

That's just sales in general. I remember looking for a new car at the dealer one time and told them what I wanted and they walked me over to a completely different car. I asked him what car it was and he told me it was the one I asked him about.

I worked in sales for 6 years and was proud of my knowledge but watched my dumb and downright shady coworkers outshine me. It's depressing.

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 1 child comment
    •
  • [–] 3 points 2 months ago

    I recently bought a tv from a regional retailer where the salespeople actually knew their products and was blown away. Like, they asked our needs, told us what was realistic then pointed us towards what would match them. In general they were knowledgeable and helpful which was weird and nice.

  • permalink
  • fedilink
  • source
  • parent