It's hard to imagine exactly what kind of person would want to build their own Linux media server but also actually needs to contact tech support for hardware they own outright.

Half the fun anyway is getting it to work at all, the other half is tweaking and getting it to work exactly the way you want.

I'm a $50-$100 "mystery Thinkpad from eBay" kind of guy. From what I gather, there are lots of us. Exactly zero times have I thought "oh but what if I need to contact Lenovo?" LMAO

The makers of both Orange Pi and Banana Pi have been around for years, over a decade at least for Orange Pi.

In fact in my experience SBC makers tend to be quite stable, possibly because those thinks are a lot more technically complex than, say, an electric kettle.