Looking at my last job before I left when AI was being pushed heavily I think I can see what you mean actually.
Before the incompetents would look at something and pass it on to second line without thinking. Now they copy paste the idiot AI outputs. It makes their stats look way better, wastes customer time much more and doesn't help when it finally gets to me after 2 weeks of bullshit.
Customer satisfaction would be higher if you didn't use it and did nothing. You are a net drain to the company now because you are trying to do things you don't understand because of blind reliance on LLMs.