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[–] 155 points 2 months ago (77 children)

This is one of the most depressing aspects of life. All of these services we pay no longer care at all about us - we have no options. They give us AI support only, poorly functioning apps where you can't even find how to complain or make a ticket.

I don't know how it gets fixed. Soon we will all work for them.

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  • [–] 258 points 2 months ago (53 children)

    I don't know how it gets fixed.

    Stop using them.

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  • [–] 115 points 2 months ago (44 children)

    I never understood how they are so popular. You are paying double the amount and it's poor service and food tastes worse

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  • [–] 35 points 2 months ago (21 children)

    Because if your car has broken down, or you're exhausted from a long day of work and your family is hungry, or you're too drunk to safely drive but still want food, or if you straight up don't have a car and don't want to cook that night, or you are on vacation at a hotel or airbnb and don't have other access to food, or you have a baby that you can't just leave alone for a few minutes to go pick the food up, or you are in the middle of a study session and it would be more convenient to have the food come to you rather than going to get it.

    Looks like there's lots of reasons people might take advantage of the service that can deliver food to them, and it's not unreasonable for them to expect that service to not completely fuck it up.

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  • [–] 13 points 2 months ago (4 children)

    Because I’m already high and forgot I don’t have any food in the house.

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  • [–] 11 points 2 months ago* (3 children)

    Go hungry? Phone a friend? Ask the neighbor?

    Not give a tech bro $50 to deliver a depression by exploiting your community.

    What do you think we've done for checks notes the last 100,000 years that we have been getting high?

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  • [–] 11 points 2 months ago (1 child)

    Well for most of that history people lived in walkable settlements and cities. Pompeii had fast food stalls. And more recently (relatively) food ordering direct through a restaurant was the norm. Pizza delivery dates back to the 19th century, which is checks notes more than 100 years ago. So yeah, access to food has changed a lot and it is nor unreasonable to expect your delivery driver not to toss your food into the street.

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  • [–] 29 points 2 months ago

    It gets fixed by no longer using them. Money is all a corporation understands.

    If they make more $ cutting support costs and pissing off some customers than to have support staff and higher costs and more customers, then they will do it.

    Infinite growth, my friend. All that matters to most if them.

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  • [–] 14 points 2 months ago* (18 children)

    we have no options.

    There is no alternative to whatever this Dash is?

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  • [–] 10 points 2 months ago*

    There is, don't order food to be delivered to your house. Going from every pizza shop, and local fast food joint, having people who would drive the food to anywhere within a few miles, with just the idea you would likely tip them if you got your food on time, to having to pay anywhere from 1/4-2x the cost of your order to have it delivered, by a third party, that is a huge faceless corporation, with poor service, is really disheartening.

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  • [–] 11 points 2 months ago

    At least where I live, there are alternative delivery platforms, and there are also plenty of restaurants doing their own delivery. The competition means that customers generally get decent service in my experience, although support usually goes through the restaurants. I feel like the ones getting fucked over by these delivery platforms are the delivery drivers and restaurants, not the customers.

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  • [–] 9 points 2 months ago

    We got by before these shitty companies existed. I'm sure we can survive not using them.

    I do use them on occasion but prefer to order something local and pick it up myself. No markup and some places even give a discount on pick up orders.

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    [–] 89 points 2 months ago (3 children)

    Call the bank

    cancel the transaction

    delete your account

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  • [–] 57 points 2 months ago* (2 children)

    Food all over the road is certainly a custom delivery experience...

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  • [–] 49 points 2 months ago (11 children)

    The vast majority of their customers are using it for convenience, not out of need.

    Paying $45 to have $20 worth of shitty McDonald's "food" delivered seems stupid to me, but some people have money to burn, I guess.

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    [–] 40 points 2 months ago

    It's funny in the first place to argue from what "they allow". The customer doesn't have to care about your internal policies, fucko. Fulfill your end of the bargain.

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  • [–] 25 points 2 months ago (1 child)

    In the middle of Covid, this happened

    Which when I went to the door, I found this on the mat exactly as it looks here, except I moved it to the sink because it was making a mess.

    I never found out which of my neighbours missed their order, because it wasn’t any service I’d ever use, even if ordering a completely non-essential item like this was a waste of resources.

    But fuck that guy who ‘delivered’ it by obviously dropping it before in his car and then throwing it on my doorstep!!

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    [–] 15 points 2 months ago

    It’s like fucking Amazon. Oh your package was stolen because they didn’t deliver it to the mail room like you specified and left it on your porch? Well have you tried waiting 24 hours to see if it shows up? Am I supposed to hope the thief gonna open it and realize it’s worthless to them and drop it back off? Fucking ship me a replacement already.

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  • [–] 15 points 2 months ago

    Always great seeing LLMs being overly judicious

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  • [–] 10 points 2 months ago

    Ah, the Paperboy delivery experience.

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  • [–] 10 points 2 months ago (4 children)

    The number of comments in this thread thinking this is a real convo that was had is troubling.

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    [–] 8 points 2 months ago

    Why is everything a shit post now? If this is real and an AI response it should go in a community whose concept isn't essentially "this is probably fake"

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  • [–] 7 points 2 months ago

    Guess they also encourage their customers to Kennedy Jr their food off the road, too.

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  • [–] 7 points 2 months ago* (last edited 2 months ago)

    we encourage Dashers to wait a few minutes

    How much do you pay them for waiting to compensate for the money they'd get delivering other items? (Your customers also have the app where they confirm delivery and tip so it's not like Dashers will slack off for 3 minutes after handing the food over)

    In a small company, one could call this wishful thinking. In a large data-driven corporation, it's a calculated lie.

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