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Best Buy 'repairs' customer's gaming laptop by simply removing half the RAM— claims unit in question only accepts 32 GB of RAM despite listing a 64GB configuration (www.tomshardware.com)
submitted 2 months ago* (last edited 2 months ago) by to c/technology@lemmy.world
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Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB

A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.

The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop "only accepts 32GB RAM maximum."

The removed RAM was sent back to the customer with the laptop.

Original Source: https://www.reddit.com/r/mildlyinfuriating/comments/1vpew29/best_buy_sold_me_a_64_gb_ram_laptop_and_it_worked/

Laptop specs(it supports 64 GB): https://psref.lenovo.com/product/legion_5_16irx9?tab=spec

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[–] 42 points 2 months ago (15 children)

It is, but more because they (employees as a whole) used to know, but now they just kind of "read the cards" that are in front of them. Not their fault, corporate killed all of the training

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  • [–] 29 points 2 months ago (14 children)

    This why I shop at my local Ace Hardware. They actually know their shit there. It's worth a little extra markup - plus, the money's mostly staying in the neighborhood.

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  • [–] 17 points 2 months ago (1 child)

    100% true. When I visit my parents, Home Depot is like the Best Buy of home stuff. No one knows shit, no one cares. Ace is where you go to have someone take a minute longer to give you real info. It's like some secret third space where if they served coffee or beer, people would spend half their day there.

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  • [–] 10 points 2 months ago

    Some of the Ace's that I go to have a popcorn machine that you can just grab free popcorn out of, so you're not far off with the third space thing. Every time I'm in there I learn something new from one of the 70-year-old retirees that only have a job there to get out of the house, and desperately want to share their DIY home improvement knowledge. Last time I went an employee ended up pulling out his phone and showing me progress pics of his bathroom renno lol

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  • [–] 7 points 2 months ago*

    I'm so happy my grandparents bought their laptops from the local computer store.

    They're marking everything up, pretty wildly, but damn do they offer support.

    And they also pushed FOSS on them, through libre office rather than the insane Microsoft office subscriptions the big chains try to push on their customers

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  • [–] 5 points 2 months ago (3 children)

    Man am I glad to hear that. I just got a weed trimmer there and wasn't sure I made the right choice.

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  • [–] 4 points 2 months ago (2 children)

    I've always had that same experience with Ace in my area. The people there actually know their departments and can help with relevant questions. I try to go there whenever possible over Home Depot or Lowe's because of it.

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  • [–] 1 point 2 months ago

    I just wish they had better prices. I go there for weird hardware usually or if I actually need help but otherwise the prices are pretty atrocious so it's hard. I have always loved those stores though once I was old enough to appreciate them lol.

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  • [–] -3 points 2 months ago (4 children)

    I bet if you find a local hardware store they'll be a lot more knowledgeable and 100% stays local.

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  • [–] 6 points 2 months ago (3 children)

    Almost all of Ace's locations are independently owned. If there were an unaffiliated store anywhere in my vicinity, I'd certainly go there, but this neighborhood business literally two blocks from my home is hard to beat.

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  • [–] -2 points 2 months ago (2 children)

    They're franchises. The lion's share of income goes to the HQ, like any franchise.

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