Ummm, no?

The system is way more expensive than the workers were. By like, orders of magnitude. They buy it because you can basically 10x a warehouses throughput using it.

Don't get me wrong, after accounting for increased throughput and the gains by automation you end up with a bigger margin than by having a swarm of workers in a dusty warehouse but it necessitates hiring a ton of technical professionals that you generally have to pay more. Additionally this whole space is really hard for AI to touch because it's very cross domain and real time. For reference. My role is considered "entry level" and I get 6 figures.

All that being said this isn't so much managers being idiots (though there's plenty of that) so much as "our core competencies built from the ways we did warehouses before do not translate to how we do them now and friction is being generated as a result of that transition."

There are technical issues with the system. It's largely built to integrate with legacy industrial tech which ties it into the windows space, this has led to a lot of decisions about tooling that degrades performance and leads to memory leaks.