903
Hertz' AI System That Scans for "Damage" on Rental Cars Is Turning Into an Epic Disaster (futurism.com)
submitted 1 year ago by to c/technology@lemmy.world
162 comments fedilink hide all child comments
you are viewing a single comment's thread
view the rest of the comments
[–] 139 points 1 year ago (13 children)

Sounds like they want to lose those customers.

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 13 child comments
    •
  • [–] 49 points 1 year ago* (last edited 1 year ago) (4 children)

    Companies have been fucking consumers since the beginning of time and consumers, time and time again, bend over and ask for more. Just look at all of the most successful companies in the world and ask yourself, are they constantly trying to deliver the most amazing service possible for their customers or are they trying to find new ways to fuck them at every available opportunity?

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 4 child comments
    •
  • [–] 27 points 1 year ago (3 children)

    I feel like the go to strategy would be to offer incredible service at first, then once you are big enough to force out competitors and the like, then you start fucking the consumer

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 3 child comments
    •
  • [–] 26 points 1 year ago (2 children)

    The word used for that strategy is usually "enshittification". It happens a lot after digital tech is introduced in a new sector.

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 2 child comments
    •
  • [–] 17 points 1 year ago (5 children)

    But they know their competitions are doing to adopt the same type of tech, so where are those customers going to go when they have no choice?

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 5 child comments
    •
  • [–] 9 points 1 year ago (3 children)

    I use an app called GoMore in some places in Europe that allows you to rent cars from other peers. The rental process is cheaper and faster--everything is done through the app--and you avoid these shady corpo practices.

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 3 child comments
    •
  • [–] 0 points 1 year ago

    Sometimes there's no competition. Many times there is. And still customers will ignore them.

    Look where we all are right now. Was it hard leaving Reddit? Did it cost you anything? And yet millions of people return there every day. Reddit fucked them, they protested for 2 days, and then almost everyone went back to business as usual.

  • permalink
  • fedilink
  • source
  • parent