Sounds like they want to lose those customers.

I'm not sure how you can make the points you make, and still call it a "generally brilliant solution"

The entire point of this system - like anything a giant company like Hertz does - is not to be fair to the customer. The point is to screw the customer over to make money.

Not allowing human employees to challenge the incorrect AI decision is very intentional, because it defers your complaint to a later time when you have to phone customer support.

This means you no longer have the persuasion power of being there in person at the time of the assessment, with the car still there too, and means you have to muster the time and effort to call customer services - which they are hoping you won't bother doing. Even if you do call, CS hold all the cards at that point and can easily swerve you over the phone.

It's all part of the business strategy.

Isn't this the same company that called the police on legitimate customers after they messed up the paperwork?

They charged me for a broken windshield, which I paid and then wouldn't provide me a receipt for my insurance company. Then to top it off, they turned me into a collections agency because they said I didn't pay for the windshield. I will never rent from them again.

And I will take this as my cue to mention that Hertz, Dollar and Thrifty are all the same company and they will each of them take every opportunity possible to fuck you.

Nestle products (and sub companies)

That's a tall order. And just to be clear, not saying we should just give up against those numbers. It's not an all-or-nothing situation.

It's also the other way around. What was called AI in the past is now called bots. Simple algorithms that approximate the appearance of intelligence like even the earliest chess engines, for instance, were also called AI.

He's already done 3 that I know of

https://youtu.be/ZFvUiA5D3rc

https://youtu.be/T8X2LWsIxfA

https://youtu.be/kGgPEIv65pU

just wait till they start denying health insurance with it

I'm sorry ma'am I know you're upset, but the AI said it's not covered. The AI is numbers, and numbers don't lie.

Oh, this is a thing. It's called an accountability sink.

There is a really interesting book called the unaccountability machine by Rory Sutherland (if my memory is working). Worth a read

I once tried to book on their site, and the website froze and it wouldn't go through every time I tried to pay. I checked my email multiple times and checked my credit card statement. Nothing went through. I went and booked elsewhere. 12 hours later, I get a confirmation email from them. I tried to cancel and it wanted to charge me $100 cancelation fee. I had to call to get it resolved. 45 minute wait time. Thankfully they took care of it, but it was a huge headache caused by their shitty system.

You should also ask for a copy of the pictures or videos it takes while scanning so you can reference when returning.

Just spit balling here, but they probably tune the AI for different thresholds between return and rent out so that they can rake in the damage fees for things that "weren't there" during the first AI scan.

Yup intentionally using dogy tools to extract more money from people under false pretenses, at this point I'm boycotting any company that claims to use AI, fuck em all

Those do exactly what they're supposed to do. They're even explicitly advertised as providing new revenue streams.

Hertz has also called the cops on their customers for a variety of asinine reasons.

I steer clear of them and Enterprise (Enterprise has been working the whole shaft for ICE).

I've had a lot of good recent experiences with Enterprise (in the US). There's some interesting services like Turo, but I can't bring myself to try it yet. Weirdly too personal being other people's cars.

I recently used Avis, they were totally cromulent.

Too many people these days don't use or have access to credit cards for services like this. Many people I know only use bank debit cards, or worse, use the debit preloaded cash cards issued by their employers' payroll service provider.

Credit cards motivate banks to help you, because if you won't pay, and the business doesn't pay, the bank has to take the hit.

Debit cards will work as well if your bank values it's reputation - but not all banks do.

And I would not trust a preloaded card provider to assist. You are neither their business partner nor their customer and that puts your interests at the bottom of a very long list. You have to hope some law is on your side or that your issue is so trivial that resolving it is more cost effective then dealing with you.