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[–] 58 points 2 months ago* (4 children)

I feel like this is not rocket science here, this is like business 101.

  1. Make the customer happy

  2. Enjoy increased sales and revenue

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  • [–] 30 points 2 months ago (3 children)

    N,o, it is economics and at some point over the last decade or so companies decided that the customer should be subjected to a constant shift of quality until it arrives at a level where it is the worst they are possibly willing to accept. Quality down profits up. Welcome to our new world.

    This is the new "the customer is always right" attitude.

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