McDonald's is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.

A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.

It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars' worth of chicken nuggets.

McDonald's told franchisees it would remove the tech from the more than 100 restaurants it has been testing it in by the end of July, as first reported by trade publication Restaurant Business.

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[–] [S] 1 point 2 weeks ago

I doubt they will before full automated kiosks become a thing. Even then I could actually see them keeping a human order taker / maintenance person there and having the food made by robots.

But the main issue is that customers would take too long without someone prompting them. When I worked drive thru I said a lot of "hurry along" things. Like when people named a sandwich I'd interject "Combo?" and "Coke with that?" as well as "Is that everything". Even please drive ahead.

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