McDonald's is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.

A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.

It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars' worth of chicken nuggets.

McDonald's told franchisees it would remove the tech from the more than 100 restaurants it has been testing it in by the end of July, as first reported by trade publication Restaurant Business.

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[–] 92 points 2 weeks ago* (1 child)

translation: we tried to replace the functions of yet more of our employees and can not yet, effectively, automate more of them out of a job. But we're working on it.

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  • [–] 59 points 2 weeks ago (4 children)

    You mean the thing that misinterpreted orders from a small list of choices would potentially identify and bomb an all girls children's school if used by the military?

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    [–] 35 points 2 weeks ago* (6 children)

    “Because it’s 2024. 2026 models are way better!”

    “What do you mean each order costs $3 in tokens? We pay those employees $6 per hour!”

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  • [–] 21 points 2 weeks ago

    Handily demonstrating, again, that frontline customer service is skilled labour.

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  • [–] 21 points 2 weeks ago* (last edited 2 weeks ago) (2 children)

    Just 2 more years!

    /s for those of dilatory cognitive ability

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    [–] 19 points 2 weeks ago (6 children)

    Oh come on that is simply beneath the power of the Altman! His machines just completely solved a 90 year old math problem!

    It’s so solved no mathematician has been able to verify it or peer review it, but who needs them?

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  • [–] 18 points 2 weeks ago (2 children)

    The more I sit on it, the more enraged I am about the news.

    They most likely stole the result. They dropped a massive proof with no human understanding it (come on, how many can understand math at that level? 5 world wide? And definitely none at OpenAI), they dropped hundreds of thousands of line of validation (see above), burned a significant fraction of the metaphorical Amazon in the process, dumped more money than most math departments yearly budgets, and claimed victory.

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    [–] 18 points 2 weeks ago (6 children)

    It's hard enough to get a human to understand your order through those crappy microphones.

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  • [–] 16 points 2 weeks ago (2 children)

    My friend who works at McDs says people at the drive thru dont believe he's a human no matter how much he tries to reassure them.

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  • [–] 14 points 2 weeks ago

    He should embrace it.

    "Hello. I'm Jake your burger....... assistant. I'm here to take your order...... I'm here with you until the end. Let's do this. Would you like..... fries.... or a large refreshing soft drink.... with your order?"

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  • [–] 14 points 2 weeks ago (9 children)

    I stopped going to fast food restaurants when they added these dumb AI bots. It barely could function when you wanted to do a simple modification to an order and it basically couldn't answer any questions about the menu you may have. Seemed like seasonal items or promotions were outside of its training data as well.

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  • [–] 17 points 2 weeks ago* (3 children)

    I stopped when they started charging sit down restaurant prices for food barely higher quality than what prisoners eat.

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  • [–] 5 points 2 weeks ago (1 child)

    +1, I also stopped shopping from any market that forces self-checkouts. I waste more time, I scan my own stuff, and for what exactly? So the company can earn more money by kicking out their employees? Why the fuck don't we even get a discount for "working briefly" in their market? Nothing these companies pull off ever benefits the society.

    Offering the option is one thing, forcing it down your throat is another.

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    [–] 14 points 2 weeks ago (3 children)

    I hope it cost them a lot of money to implement and then to remove it. As long as it ate into their profits I don't care

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    [–] 13 points 2 weeks ago (1 child)

    Can't do a minimum wage job yet they expect it to take over $90k+ salary jobs

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  • [–] 11 points 2 weeks ago (5 children)

    This one has a clear economic issue as well: AI synthesized speech burns a shitton of money but somehow replaces minimum wage work. No idea how they imagined it would work. And tokens only getting more expensive since they're currently heavily subsidized

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  • [–] [S] 13 points 2 weeks ago* (2 children)

    What annoys me is that automating order taking doesn't require a full LLM. They could easily program a voice to text system with a library of food items, basic voice commands, and have the outputs display on the screen so that the user can verify and correct the order verbally.

    Like smart tech doesn't need to know anything beyond it's job. But they're trying to normalize these massively superflous systems because the economics of big corporations has completely decoupled from reality. && Fascism.

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    [–] 9 points 2 weeks ago (1 child)

    Nah, bro. AGI is just around the corner, fr fr. Hear me out, bro, it's gonna be so lit for everyone! Come on, bro! Fucking utopia!

    /s as if I really need it

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    [–] 8 points 2 weeks ago (3 children)

    Altman could be taking billions by offering a CEO, CFO, CIO, CTO and management AI.

    It's a crazy idea, I know. But in the office of office of redundant redundancy redundancy, management tends to be too thick and ineffective and inefficient. If we could just replace those hard to do things with AI, the management team might be free to learn other things and do other things.

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    [–] 8 points 2 weeks ago (1 child)

    Our children aren't a concern of their's. Saving money and resources is. What do you think is going to happen to education quality if they get what they want and AI takes over mental tasks throughout the economy and bureaucracies across society? What actual value with mass education have at that point?

    They won't see the value in educating anyone at all and they'll push for the cheapest option, filled primarily with lessons on how important it is to do what you're told.

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    [–] 6 points 2 weeks ago (1 child)

    Just proves that serving at mcD takes higher levels of cognition than writing code.

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    [–] 6 points 2 weeks ago (11 children)

    If you cannot get the right burger from an Al customer service bot, it is not an appropriate tool for education, tutoring, or any other high-stakes task.

    It's not an appropriate tool for those things, no. But this is a fallacious statement. These companies are not utilizing good AI models in their drive through software, they're using the cheapest, most bare-minimum models they can possibly get their hands on. But even if they use good models and do solve AI food ordering, even if they do manage to make it as good as a human for the task, it will still not be an appropriate tool for education or tutoring.

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    [–] 5 points 2 weeks ago

    They shoulda tested it in the corporate offices instead of on the front line. Everyone knows the front line work is way harder and way more stressful than preparing and filing the TPS reports.

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  • [–] 5 points 2 weeks ago (8 children)

    Surprised simple speech recognition haven't been done. Then you confirm your order

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