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(June 2024) AI Drive Thru's Failed But The Rollout Continued (europe.pub)
submitted 3 weeks ago* by to c/fuck_ai@lemmy.world
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McDonald's is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.

A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.

It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars' worth of chicken nuggets.

McDonald's told franchisees it would remove the tech from the more than 100 restaurants it has been testing it in by the end of July, as first reported by trade publication Restaurant Business.

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[–] 1 point 3 weeks ago (1 child)

The other two answers are excellent: only a human can teach anyone how to be a human, and AIs are structurally incapable of understanding any concept sufficiently to teach it.

I might further add: the current structure of AI as a wholly for-profit enterprise adds a level of cynicism and a susceptibility to corruption that even a for-profit human educator is not subject to; that is to say, do we want any corporation (really, any single entity) to be responsible, not only for the structure of education, but for its entire expression?

Even if a hypothetical perfect AI were completely benevolent, and owned by the people, it would still represent a bottleneck of thought and idea that would heterogenize our society. But we don't live in that world, so it's almost a certainty that education would be for sale to the highest bidder. You think historical revisionism is bad now? What if BMW could pay OpenAI to downplay the role of Germany in World War II?

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  • [–] 0 points 3 weeks ago

    Isn't that a rejection of the premise you set up though? If you are describing a flaw in that an AI isn't capable of teaching a human, then 1) it isn't flawless, and 2) it's circular in that an AI isn't capable because it isn't capable. Would you apply the same the same logic to something like a philosophical zombie?

    Not engaging with the other 2 paragraphs because they are irrelevant to the original comment.

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