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Disney+ cancellation page crashes as customers rush to quit after Kimmel suspension (creators.yahoo.com)
submitted 1 year ago* (last edited 1 year ago) by to c/television@piefed.social
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The suspension triggered strong responses across social media and beyond. Hashtags like #CancelDisneyPlus and #CancelHulu trended as users shared screenshots of their canceled subscriptions.

With cancellations surging, many subscribers reported technical issues. On Reddit’s r/Fauxmoi, one post read, “The page to cancel your Hulu/Disney+ subscription keeps crashing.”

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[–] 73 points 1 year ago (9 children)

I would wager the instability is intentional. Prevent cancelations for some time, and a non zero amount of people will not attempt the cancelation again later.

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  • [–] 9 points 1 year ago (2 children)

    Hanlon's Razor would seem to apply here. Never attribute to malice that which is adequately explained by stupidity.

    Most likely the system that handles cancellations simply isn't designed for a large number of simultaneous transactions. That's simply not a system you would design or prioritize around guaranteed uptime.

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